FREQUENTLY ASKED QUESTIONS
Alternatively, ask Hannes 😉
Hannes will be happy to talk to you on the phone and answer all your questions: +43/676841150-12
CHECK-IN / CHECK-OUT?
Check-in is possible from 16:00. Please vacate the apartment by 09:00 on the day of departure.
Depending on the need, there are exceptions with us. For us, a carefree stay of our guests comes first.
Information on request.
Regulär gilt folgendes:
up to 3 months no cancellation fee / 3 months to 1 month 40 % /
1 month to 1 week 70% / In the last week 90%.
Bed linen is available. Extra blankets, towels, etc. also.
We have established the Estate Laundry in the fall of 2022 – washing machine and dryer is now exclusively available for our guests. Just put the laundry in one of our laundry bags and we will bring it back warm from the dryer or to hang yourself. For the use we charge a small contribution to expenses.
We have purchased a WMF grill for you – hassle-free, electric, easy to use & safe. Perfect for the balcony, which we have equipped with additional chairs and an additional table. You can borrow it from Hannes (our house technician) – costs nothing, just bring it back clean (dishwasher) 😉
We have a pack for the Senseo, usually “Good Morning XL” in the welcome package. We use the compostable pads – for the sake of the environment.
If you prefer filter coffee, ask Hannes, he has a WMF filter machine that he will gladly lend you (subject to availability).
We already have four E-Mountainbikes in the house – we lend according to availability also in the coming summer again: There’s also at Hannes (our house technician) to borrow – costs also nothing, but do not have to bring back in the dishwasher before 😉
Important: Please do not forget helmets for your safety at home!
Rent a toboggan?
We have 3 family toboggans (Kathrein) in the house and are happy to lend them free of charge subject to availability. We also have a backrest for very small tobogganers.
We have a digital flip folder with the assortment of a local bakery scannable by QR codes and happy to order for you. Please report by 6:30 p.m. the day before. Would you like to have a look at the assortment? We have stored it here for you to browse:
> Assortment weekdays and
> Assortment Sundays and holidays
We are very happy about your reviews – just use this link: https://g.page/r/Cb19HM1ga6ulEB0/review
Pets are generally allowed, but we ask that you register in advance. The cost of final cleaning increases with dog by Euro 40,-. Couch, beds, armchairs and bathtub are reserved for two-legged friends. We are happy to provide bowls and extra towels for your four-legged friend.
In the village there is a small supermarket. In the neighboring villages there are other shops, butchers, bakers and much more.
If you arrive by train, we can pick up to 4 people from the train station Ehrwald / Lermoos. If there are more people, we have to drive twice.
We have chairs and two tables on the balcony. Smoking is not allowed in the apartment.
For the journey over Bavaria no vignette is necessary.
We have regularly reserved one parking space per apartment for our guests. Please pre-register additional vehicles. In winter, please don’t forget snow chains, the Alps sometimes have it rough 😉
HOW MUCH DOES THE HEATING MATERIAL COST?
Heating material for the pellet stove in the apartment “Zugspitze” is included. If the large storage container should ever be empty, we will gladly fill it again for you.
What about sustainability?
We have 9 large solar panels on the roof, they create hot water for everyone in the spring and summer. For autumn and winter we have a brand new heating system with wood and pellet boiler (9t CO² are saved annually compared to the old system and the raw material grows back). Full thermal insulation and modern windows and doors contribute to low energy consumption. And even with little things like the compostable Senseo pods (in the welcome package), we try to do our part.
You can find our terms and conditions here.
We have a small reception at Silberleithen Estate, but we always try to respond quickly to requests for you. If you need to know real quick if we are happy to have little guests (we are), you can bring your dog (of course), feel free to call. The Hannes – janitor, receptionist and your host 😉
We are looking forward to seeing you.